Privacy Notice

Information we collect

Depending on how you use our services, we may collect:

• Contact and account information, such as your name, email address, telephone number, login information, and service address.
• Booking and service information, including dates, requested services, access instructions, messages, preferences, and service history.
• Pet information, such as names, photographs, routines, behavior notes, feeding instructions, medications, veterinary details, and emergency contacts that you choose to provide.
• Transaction and billing records associated with your services. We do not ask you to send complete payment-card details through ordinary messages.
• Service reports, including visit notes and photos created while caring for your pets.
• Basic technical information needed to operate and secure the site, such as IP address, browser type, device information, session data, and server logs.

How we use information

We use personal information to:

• Create and secure customer and staff accounts.
• Review requests, schedule visits, and provide pet care.
• Communicate about bookings, changes, and service reports.
• Maintain billing, payment, and business records.
• Respond to questions and provide customer support.
• Protect pets, customers, staff, and our services.
• Comply with legal, tax, insurance, and safety obligations.

How we share information

We do not sell your personal information. We share it only as reasonably necessary to operate the business, including with assigned pet-care providers; companies that support hosting, communications, payments, or other business operations; professional advisers; or government authorities when required by law or needed to protect safety and legal rights.

Pet-care providers receive only the information they reasonably need to perform and document the services assigned to them.

Cookies and sessions

Our site may use essential cookies or similar browser storage to keep you signed in, remember your session, protect forms, and operate site features. These technologies are used for site functionality and security, not to sell your information.

Data retention and security

We retain information for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal or insurance requirements. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices

You may ask to review or correct your account information or request deletion of information that we are not required to retain. You may also tell us if you no longer want nonessential communications. Some records may need to be kept for legal, security, tax, insurance, or legitimate business purposes.

Children's privacy

Our services are intended for adults arranging care for pets. We do not knowingly collect personal information directly from children under 13.

Changes to this notice

We may update this notice as our services or legal obligations change. The revised notice will be posted here with a new "Last updated" date.

Contact us

Questions or privacy requests can be sent through our contact page.